A good cleaning company provides a decent service. A top cleaning company goes above and beyond to provide excellent service and partners with you to ensure the cleanliness of your building and the health and safety of your employees.
You might be on the cusp of hiring a cleaning company, but want to have no doubts about your decision. Once you’ve calculated the cost of cleaning services, how do you know you’re getting the most value from your budget?
There are 4 best practices top cleaning companies follow to perform consistently and prove themselves worthy of your business, and we’ll highlight them here. You shouldn’t settle for less.
Top Cleaning Companies: 4 Best Practices
Anybody can mop a floor or scrub a worktop. And if you pay a low rate, you can expect a standard service. But if you want more from your cleaning service, you need a company proactively thinking of innovative ways to provide stellar service.
It’s difficult to compare the rates of various cleaning companies because they all use different processes, staff, and cleaning methods.
But, there are best practices the top cleaning companies follow, so instead of hiring based on price, you’ll hire based on quality and experience. Before we get into them, let's look at the standard services provided by the top cleaning companies.
Professional janitorial services excel through exceptional customer service, highly-trained workers, excellent communication, and quality assurance.
Janitorial services should focus on everyday cleaning tasks to keep your workspace clean and well-maintained, such as regular vacuuming, restroom cleaning, team member break rooms, dusting, emptying trash, and cleaning hard surface floors.
On the face of it, these seem like basic expectations, but missed corners, the wrong cleaning products, and lack of attention to detail can harm the productivity of your employees.
It’s important not to go by price alone. Companies who provide similar services for a low price might show their true colors later on with low skill, an incapacity to deliver what you need, and poor communication.
The best way to make sure you’re paying for the services you need is through a site audit. Bids from companies who want the work should be easy to understand with no hidden fees. Once a site audit is complete, you should receive an accurate price.
For reputable cleaning companies, disinfection services have been standard for years. The repercussions of COVID-19 on the reopening and day-to-day running of offices have proven fertile ground for new cleaning companies or existing companies offering disinfection services.
But top cleaning companies know how crucial disinfection services are to keeping your teams safe at all times, not just during a pandemic.
Janitorial services aren’t enough. A dedicated and robust disinfection service can make a real difference to the health of your team. Here’s what to look out for:
- Attention to detail providing a safe, healthy workplace.
- Specialized disinfectants on all horizontal surfaces and touchpoints, providing a sanitized space.
- New technologies are designed to cover all affected surfaces, leaving a residual disinfectant that kills viruses for up to four hours.
- A two-step cleaning and disinfecting service kills the virus and allows you to reopen your doors confidently.
Before purchasing disinfection services, ask these ten questions to ensure you’re making the right choice.
Best Practice #1: Communication is Key
Transparent and fluid communication ensures you’re always informed. Even if you don’t request it, you should be updated on the status of your project. Likewise, if you have any complaints or issues with the service, the cleaning company should resolve them as quickly as possible.
If you have an emergency or a COVID-19 case, you should be able to get through to your cleaning company and experience a quick response. Issues that pop up and have the potential to impact results or deadlines must be dealt with professionally and promptly.
With an experienced team of cleaners, top cleaning companies can be a valuable tool in the efficient running of your facility.
Best Practice #2: Assurance Offers Peace of Mind
The top cleaning companies provide exceptional service every time. Consistency builds trust. You want to be sure your money is well spent and the building is maintained to the highest standard.
Crews should show up on time with the right equipment, and the responsibility of the cleaning crew shouldn’t lie on your shoulders. The cleaning company manages the job and lays out realistic expectations.
Exceptional management teams outline the job requirements, allocate resources, and demonstrate professionalism while communicating with you.
Best Practice #3: They Implement Repeatable Processes
Top cleaning companies are agile; they use repeatable processes, limit waste, keep you on budget, and streamline day-to-day cleaning.
They use innovative technology to track the progress of projects and keep you informed.
Using the same processes for facility cleaning allows staff to hone their craft. Management can optimize and improve systems, and team members feel valued and cared for.
Repeatable processes also help your bottom line. Cleaning teams know what to expect and how long it should take, minimizing spending on provided services.
Best Practice #4: They Elevate Your Workspace
When your team works in a safe, clean space, they are more productive. Top cleaning companies deliver spotless facilities that are noticeably clean, so your team feels great and delivers their best work.
Exceptional cleaning companies also consider what’s in their supplies so your team can enjoy a safe, clean, and odor-free environment.
Operations run smoothly with a trusted team in place, a predictable budget, and a consistently clean facility.
What Do You Need From Your Cleaning Company?
Choosing a cleaning company might take some time and effort, and just selecting the lowest-priced company might cause more headaches and end up costing you more as time goes on.
The best practices of top cleaning companies ensure consistent service and leave you with peace of mind, freeing up your time and resources for more critical tasks.
It’s difficult to calculate how much cleaning services should cost, so we’ve put together this handy guide to make it easier for you.