Have you ever bought something just because it was the cheapest option? That probably didn’t work out so well because skimping on cost meant losing out on quality. The same lesson can be applied to janitorial services.
Not all janitorial service companies are the same. Whether you’re hiring a janitorial service company for the first time or looking to make a change, you want to be sure you make the right choice.
We want you to have all the information you need to feel confident in this decision. We’ve put together a few tips to help you evaluate your next janitorial service provider, as well as the type of answers you should be looking for.
How to Hire a Janitorial Service That’s Right for You
Janitorial services help keep your establishment in pristine shape for your employees, tenants, and customers. Without effective cleaning, your location’s reputation could be on the line. Having a clean and presentable space is one of the most important factors for making a good first impression.
However, the lowest-cost provider may only cause you unneeded frustrations. If your crew gives you a subpar performance, you will have to pay to have the services performed again. You may even feel frustrated and experience buyer’s remorse.
Not all janitorial services are created equal. Your chosen service needs to be strong in communicating any issues to you as the employer. Your team needs to follow through on promises and goals, use proven, repeatable processes, and use the most modern techniques and technology available.
Keeping this in mind, let’s discuss criteria for evaluating janitorial service providers and how they should answer when you ask about these items.
1. Janitorial Services Needed
Janitorial services should never try and force you into a box when choosing your services. Every facility is unique, and your cleaning solutions should be just as tailored. You should never feel like you’re being forced into a “package” that includes more than you need.
2. Cleaning Processes
Any cleaning service should have established processes based on years of experience. Your janitorial service should not only stick to tried and true methods but update their established procedures with new technology and techniques to provide you with the most reliable and up-to-date care.
3. Time of Day
Your janitorial company should never limit you on when they can arrive and perform the services you need. Your employees are the priority, and it’s ideal to hire a janitorial service that can work when your employees aren’t present.
Many services may tell you they can only work at specific times, but they should cater to the timeframe you require. Your convenience with their scheduled work times should be an absolute priority.
4. Cleaning Frequency
Janitorial service providers may try to talk you into strict frequency schedules, costing you far more than you’re able to pay.
Cleaning frequency should always be based on suggestions from your company. These suggestions should also be based on experience and never on basic factors like your building size. Instead, the company should use its expertise to provide you with an individualized suggestion suited for your budget, building size, foot traffic, and unique needs.
Communication is about more than what services will be provided and when. Your janitorial service team should frequently communicate in your preferred communication method. If you prefer phone calls, they should call you. If you prefer email updates, they should honor that.
Another vital component of communication is understanding. Your service may use terminology that’s difficult for you to understand. A quality janitorial service will always ensure you understand what they are doing at every step of the cleaning process.
6. Their Staff
The janitorial team you hire should be self-sufficient. You aren’t their manager, you are their employer. They should be able to manage the janitorial tasks themselves, rather than making you do additional work. Why add more to your plate if you’re the one paying for the service?
A good janitorial team will take part in ongoing training programs and obtain certifications to expand their expertise. They should be able to communicate their expectations to you on an as-needed basis. In short, you should be hiring a professional company with a well-trained staff.
7. Happy Referral Sources
The best source of feedback for any company should be their happy customers. A good janitorial service should provide you with several satisfied customers to follow up with, including a specific person and their contact information.
8. Consultation and Proposal
When you reach out to a professional janitorial service, you should never have to pay for services you haven’t committed to. Customized proposals should be free, as it gives you the information you need to determine if they are a good fit for your needs.
Sentral Services can provide free custom janitorial service proposals for any janitorial tasks your facility may need.
9. Hire a Janitorial Service Company that CAREs
You could choose a company with the lowest costs or the flashiest website. Or you can use the above criteria to evaluate janitorial service providers and make the right decision for your needs and avoid buyer’s remorse.
Beyond the criteria above, Sentral Services offers a methodology to our practice that can’t be beaten. We put CARE into work.
The CARE Methodology prioritizes the best processes and products to embrace the modern science and technology of cleaning, delivering an immaculate, safe, and healthy environment.
- We communicate: We will provide consistent and fluid communications to ensure you understand your project’s complete status.
- We provide assurance: Our goal is to give you absolute peace of mind so you can focus on what matters for your business.
- We can replicate: Not only are we quick in getting the job done, we use best practices that leave you with a spotless environment while keeping you on budget. Even better, we can provide these services again and again with no deviation from our top-notch quality.
- We elevate: Your facility will be healthier and cleaner than ever before with our modern solutions and high-tech advances.
Get your custom janitorial service proposal today and get started on taking the stress out of a clean and healthy workplace.